Frequently Asked Questions
mmk10 FAQ — everything you need to know, all in one place
From opening an account to depositing and withdrawing, KYC verification to playing on mobile — the questions Myanmar players ask most are answered right here.
This FAQ page is designed so you can find answers instantly whenever questions come up while using mmk10. More than 20 questions covering 5 topics — identity verification, payments, security, contacting support, and playing on mobile — are answered in detail. Click any of the topic headings below to jump straight to the section you need. If you can't find your question here, you can ask our support team directly via 24/7 Live Chat.
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Identity Verification
Accepted documents for verification are a Myanmar National Registration Card (NRC) and a Passport. You need to submit clear, readable photos of both the front and back. Expired cards or blurry photos will not be accepted. The name registered on your account must match the name on the bank account or mobile wallet used for payments.
To keep withdrawals at mmk10 secure, the name registered on your account must match the KBZPay, Wave Money, or AYA Pay account you use to transfer money. If the names do not match, your withdrawal may be put on hold. If this happens, contact us via Live Chat and our team will help you resolve the block on unverified payments.
All documents submitted for KYC verification are stored securely with SSL encryption and will not be shared with any third party. Only staff who operate under our privacy policy can access this data. For more details, you can read our Privacy Policy.
Rejections are usually caused by blurry photos, poor image quality, or the document not being held by the person in the photo. The support team will let you know the reason for the rejection and you can reapply with correct photos. Contact the support team immediately via Live Chat — they will help you fix it.
KYC (Know Your Customer) verification is designed to protect your funds. It prevents unauthorized access to your account and unauthorized withdrawals. It also helps stop money laundering and fraud. mmk10 prioritizes fair play and player protection, so we ask you to complete this step without hesitation.
Customer Support
Yes. The entire mmk10 support team responds in Burmese — Myanmar players can communicate in their own language without needing a translator. This applies to both email and Live Chat. Reach out in the language you're comfortable with — you're welcome here.
To help the support team resolve your issue faster, have the following ready: your account username, the time the issue occurred, details of what happened (e.g. deposit amount and transaction ID if available), your payment method, and a screenshot from your phone. Having this information on hand lets the team sort things out more quickly.
The mmk10 support team is available 24 hours a day, 7 days a week — nights, weekends, and public holidays included. Because Myanmar players play at all hours, support is always on.
There are two contact channels — Live Chat (recommended for a quick response) and email at [email protected]. Live Chat is accessible directly on the website and runs fully in Burmese without a translator. These two are the only official contact channels.
Deposit Questions
Log in to mmk10 and go to the deposit section. Select KBZPay as your payment method, enter the amount (minimum 10,000 Ks), then complete the transfer through your KBZPay app as usual. Once the transfer is done, the funds will appear in your account. Keep a screenshot of the deposit as a record.
mmk10 does not charge any fees for deposits. The full amount you deposit will arrive in your gaming account. However, any fees charged by your own bank or mobile payment provider (KBZPay, Wave Money, AYA Pay) are outside mmk10's control.
You can deposit with Wave Money — the minimum deposit amount is 10,000 Ks, the same as KBZPay. Transfer to the recipient phone number provided by mmk10 through the Wave Money app. Keep a clear screenshot and transaction reference of the transfer — they'll be useful if any issue comes up.
If your deposit is taking longer than expected, first grab your transfer screenshot and transaction ID, then contact us via Live Chat. The support team will look into it. Do not make another deposit until you receive confirmation that the first one went through — there is a risk of being charged twice.
Yes, AYA Pay is one of the deposit and withdrawal methods supported by mmk10. The minimum deposit is 10,000 Ks and the minimum withdrawal is 30,000 Ks. Withdrawals are processed within 1 hour — fast and reliable.
Security and Personal Information
The entire mmk10 website is protected with SSL (Secure Socket Layer) encryption. This keeps your login credentials, payment data, and personal information safe from being intercepted by any third party. Check that "https://" appears in your browser's address bar to confirm you're on the real site.
If you suspect unauthorized access to your account, change your password immediately and notify the support team via Live Chat. The team can terminate any unknown sessions and take steps to secure your funds. We also recommend updating your security question at the same time.
An OTP (One-Time Password) code is sent only to your phone number or email and can only be used once. Scammers may pose as "support staff" and ask for this code. Official mmk10 staff will never ask for your OTP code — anyone who does should be treated as a scammer.
You should enable two-step authentication in mmk10's security settings. Every time you log in, an OTP will be sent to your phone, so your account stays protected even if your password is compromised. If you want guidance on how to turn this feature on, you can get help through Live Chat.
Instead of clicking a link from an ad or Messenger, type mmk10.im directly into your browser's address bar. The official website starts with https:// and shows a padlock icon. If the domain name has a small spelling difference (e.g. mmk100.im, mmk-10.im), it could be a fake site. If you're unsure, don't log in — verify through our official contact channels first.
Devices and Usage
You can play mmk10 on Android (version 8 and above) and iOS (iPhone, iPad, iPod) phones and tablets. The browsers Chrome, Safari, Firefox, and Samsung Internet are all well supported. No separate download from an app store is needed — you can access and play directly through your browser.
If the site is running slowly, clear your browser's cache and cookies — this fixes most issues. In Chrome, go to Settings → Privacy and security → Clear browsing data. Also check that your internet connection is stable and close any background apps. If the problem continues, contact us via Live Chat.
If your internet connection drops and reconnects, games will resume and you can continue playing from where you left off, with your remaining balance preserved. If the connection drops during a live casino game, you'll be able to see the game result when you reconnect. If you have any doubts, you can check through Live Chat.
mmk10 is built with a mobile-responsive design, so when you access it through a phone browser you get the same games, deposit and withdrawal processes, and Live Chat support as on desktop. The navigation is optimised for phone screens, so you can play comfortably without downloading a separate app.
On Android (Chrome) — open mmk10.im, tap the menu (⋮), and select "Add to Home screen". On iPhone (Safari) — tap the share button (□↑) and select "Add to Home Screen". This creates a shortcut icon on your home screen so you can access the site directly, just like an app. No download needed, so it won't use up your phone's storage.
Contact us and get your answer
Still haven't found the answer to your question on this page? Our Burmese-language support team is available 24/7 and you can reach us via Live Chat or email. You can expect a response within minutes.
Log in to mmk10 and open Live Chat